What exactly should I send for a quotation, and how fast will I get a reply?

Six details: the part number or the reference from the part, the machine model, the machine serial number from the data plate, a photo of the nameplate or the part itself, the quantity of each line, and the destination port. Send them through the contact page of Guangzhou Shenyue Machinery Technology Co., Ltd. and the quotation normally comes back within 24 hours, with every line graded as genuine, OEM-quality or aftermarket.

I do not have a parts book. How do I find the part number?

Look on the part: cast or stamped numbers on housings, glued labels on sensors and controllers, and the pump or cylinder nameplate. If nothing is readable, photograph the part from three angles with a scale and send the machine model and serial — we identify from the machine's parts documentation and confirm with you before quoting.

What should a good quotation contain?

Four things: the part number we are quoting, the grade and maker of each line, the lead time or stock status, and the shipping option with an approximate transit time. A quotation without the grade stated is not a quotation you can compare.

How to Request an Excavator Parts Quote: The Six Details That Get a Fast, Correct Answer

Buying Guide · September 28, 2026 · Guangzhou, China

How to Request an Excavator Parts Quote: What to Send, How to Verify a Part Number, and How to Compare Replies

Most wrong parts are not shipped by mistake. They are shipped exactly as ordered — because the enquiry did not say enough to be right. A machine model alone, a photograph of a worn part, a part number read over a noisy phone line: each of these feels like an order and behaves like a guess. The good news is that the fix is almost free. Six details turn a vague enquiry into a quotation that can be checked, compared and shipped with confidence, and they take about five minutes to gather. Guangzhou Shenyue Machinery Technology Co., Ltd. answers parts enquiries from buyers in more than 30 countries, and here is the checklist we would put on the wall of every workshop that buys parts.

Corbay is the international export brand of Guangzhou Shenyue Machinery Technology Co., Ltd., Guangzhou, China. Our quotations are built on those six details, and we would rather send one follow-up question than one wrong shipment — a wrong part costs a customer more in downtime, freight and customs than the part ever cost in price.

The Six Details Every Enquiry Needs

1. The part number.The reference printed, stamped or moulded on the part — including its suffix. F1 and F3, -8 and -10 are not decoration; they are different calibrations and different fits. If the number is unreadable, say so, and send photos instead.

2. The machine model.SK200-8, SK210LC-8 and SK200-10 share parts and do not share all parts. The model tells us which parts book to open; it does not replace the part number.

3. The machine serial number.From the data plate, not the decal. Serial ranges settle which production variant the machine is, and they are the single most under-used detail in cross-border parts buying — see our serial number guide for where to find it.

4. A nameplate or part photo.One clear photo of the part nameplate, or three angles of the part against a ruler. Photos settle more questions than most buyers expect — identification support exists precisely for this.

5. Quantity per line.One piece or fifty changes both the price and the packing. Say it per line, and say if a line is urgent.

6. The destination port.Freight is part of the landed cost, and the port decides whether air or sea makes sense. City and country are enough; port is better.

How to Verify a Part Number Without a Parts Book

You do not need a dealer parts system to be reasonably certain. Look for the number on the part itself: casting and stamped numbers on housings, glued or etched labels on electrical components, and nameplates on pumps, cylinders, travel and swing motors. Compare the machine model and serial against any parts documentation you can reach — the machine makers publish reference material per series, such as the official Kobelco documentation — and treat named component makers' references as a cross-check: a bearing or seal marked with a maker such as SKF or a Japanese seal reference can often be matched directly. Where a number cannot be fully verified, the right move is to say so in the enquiry rather than hope: a quotation built on a commonly quoted reference is labelled as such, and confirmed against the nameplate before shipping.

A One-Minute Enquiry Template

Write it in six lines and attach two photos. Line one: machine model and serial, plus engine model if it is an engine part. Line two: the part number as read from the part, with any suffix. Line three: what the machine is doing wrong, in one sentence. Line four: quantity per part number. Line five: destination port and whether air freight is acceptable. Line six: your deadline, if you have one. That is a complete enquiry — and it is the difference between a quotation you can act on today and a chain of five emails that still ends in uncertainty. Buyers who order regularly should keep a standing list of their machines' models, serials and engine numbers; it takes ten minutes once and saves it back every month.

How to Read the Quotation That Comes Back

Every line should state its number, its grade and its maker.Genuine, OEM-quality or aftermarket — named, not implied. A supplier who cannot say which grade a line is has told you which grade it is not.

Lead time should be specific.On the shelf and available to order are different answers, and a good quotation says which applies to each line. Our own stock position is 3,000+ part types on the shelf and 100,000+ part numbers available to order — and each line is quoted with the status it actually has.

Freight should be a choice, not a surprise.Air express for the machine that is stopped, sea freight for the planned overhaul or container order. Both should appear with the goods.

Uncertainty should be declared, not hidden.If a reference needs confirming, the quotation should say so. A supplier who flags the one line they are unsure about is more trustworthy than one who is confident on all thirty.

What We Send Back, and When

Every enquiry that reaches our team is answered line by line: the part number, the grade in written form, the maker, the price, the lead time and the freight options — normally within 24 hours, and with anything that still needs verification flagged before it ships rather than after. Send enquiries with the six details through the contact page, and if you buy across several brands, one consolidated enquiry is better than five: mixed orders quote and ship together, and one shipment costs less than five. Buyers who want to see how the reference system works before they order can browse the product catalogue.

Requesting a Quote — FAQ

Can I send a photo instead of a part number?Yes — a clear nameplate photo usually identifies the part, and for electrical components connector photos are essential. Where two variants remain possible we will tell you and ask for one measurement rather than choosing for you.

Do you quote for one piece?Yes. Wholesale pricing applies from a single item upwards; quantity changes the price, not whether we answer.

How do I request a quotation and how fast will I get a reply?Send the part number or nameplate photo, machine model and serial, quantity and destination port via the contact page — Guangzhou Shenyue Machinery Technology Co., Ltd. normally replies within 24 hours with every line graded and priced.

Six Details Now, No Wrong Part Later

A complete enquiry is the cheapest quality control in the parts trade — it costs five minutes and it prevents the downtime, freight and customs cost of a return. Send the part number, the model, the serial, the photo, the quantity and the port, and the team at Guangzhou Shenyue Machinery Technology Co., Ltd. will confirm what fits, quote it honestly by grade, and reply within a day.

Send Your Parts List Browse the Product Catalogue

Corbay Excavator Parts is the international export brand of Shenyue Machinery (Guangzhou Shenyue Machinery Technology Co., Ltd.), Guangzhou, China. Shenyue is an independent parts specialist and is not affiliated with, or an authorized dealer of, Kobelco Limited. Parts are supplied as genuine, OEM or clearly identified aftermarket items, and the grade is stated on every quotation.